ASSERTIVE LANGUAGE
As part of your job responsibilities, you are asked to go into provider’s homes to inspect, determine compliance, and assess the services provided. When you find that a provider is not meeting a contractual obligation, it is your responsibility to assert your authority to make sure the provider corrects the problem and meets the standards of compliance.
When you need to be assertive, what you say and how you say it determines how well your message will be received.
DIFFERENCE BETWEEN ASSERTIVE BEHAVIOR AND AGGRESSIVE BEHAVIOR