Coordinator Fact Sheets

These Fact Sheets are designed to be used by Coordinators when handling various needs in the homes they visit.

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HOUSEHOLD MEMBERS

 HOUSEHOLD MEMBERS

Unlike other types of jobs, you are often in a position where you are not only interacting with a  provider but also with other household membes who may be present at the time of your visit.

THE POWER OF YOUR APPEARANCE

THE POWER OF YOUR APPEARANCE

If you want to be listened to and respected you need to pay particular attention on how you dress.

PROFESSIONALISM

As a Monitor you need to seriously consider how you look. Your professionalism and importance of your visit are reflected by your appearance. Never underestimate how your message will be received depending on how you look. When you dress professionally, you are sending the message that you are at the provider's home to conduct business not socialize.

DRESS FOR SUCCESS

SOCIAL MEDIA

SOCIAL MEDIA

It seems that Internet use is changing faster than we have time to think about regulations and policies for business usage. A Monitor needs to put thought into whether or not they want to post on Facebook, Twitter, You Tube, Instagram, message boards, blogs and all new social network sites. These are social networks that are on a web site that allows you to authorize friends to share information with.

WHO'S PROBLEM IS IT?

WHOS PROBLEM IS IT?

Providers have the tremendous responsibility of protecting children, as a Monitor you also share this responsibility. This fact sheet will help you to evaluate problems to assure the safety of the children.

When you are faced with difficult or frustrating situations ask yourself:

  • Who's problem is it?
  • How serious or important is this situation?
  • Are the children in danger?
  • Should I get others involved?
  • Can the situation be fixed?

 

PROBLEM: 

NONVERBAL COMMUNICATION – RECEPTIVE/DEFENSIVE BODY LANGUAGE

We often think of communication as spoken or written words. However, every time we communicate with another person they also display nonverbal communication in the form of body language. Body language is reflected in how they move, their facial expressions, how they stand and gestures. You may encounter provider’s who are verbally saying “yes” but her body language is saying “no”. Recognizing body language will help you be aware of how your message is being accepted.

DEFENSIVE BODY LANGUAGE

IMPORTANCE OF A SENSE OF HUMOR

IMPORTANCE OF A SENSE OF HUMOR

A home visitor’s job can be very stressful. There are some providers who do not welcome your visit and other visits you dread to do. Dealing with the various personalities of your clients, managers, and colleagues can be frustrating. How can you get through your day and keep yourself motivated? You have probably heard the saying, “laughter is the best medicine”. There are many scientific and medical reasons why laughter is good for you.

Here is what laughter can do for you:

ASSERTIVE SKILLS

ASSERTIVE SKILLS

As a Monitor, you have a responsibility to the State and Federal contractual and regulatory agencies Bethel represents, therefore, you occasionally have to assert your authority when you need to change or enforce a requirement or regulation. The first step is to know your own personality. There are three basic personality types with many combinations in between. Think about where you fit. If you are naturally a passive person, you can learn assertive skills. Likewise, an aggressive person can learn to be less aggressive and more assertive.

CREDIBILITY

CREDIBILITY

Your job requires that you communicate important information to your providers. Providers need to know that they can trust and believe what you are telling them. Your responsibility is to communicate accurate regulatory and contractual information to your providers. Therefore, building the credibility of what you say is essential for your success. Occasionally you have to convey a message that they do not want to hear. Therefore, your ability to communicate in a credible, clear and understandable manner is vitally important.

HANDLING DIFFICULT VISITS

HANDLING DIFFICULT VISITS

Every home visit is different and each provider is different, therefore there are times when we may be faced with an awkward or confrontational situation. Is it because the provider is a ‘difficult provider’ or do we hold a part of the responsibility for an unsuccessful visit?

HOW TO REPRESENT PRI AND BCCS IN THE BEST WAY

HOW TO REPRESENT PRI AND BCCS IN THE BEST WAY

You are the “face” of your organization. In your job you often are the first contact the provider has with Bethel Child Care or Provider’s Resources. The provider often judges the organization by how well you present yourself. So it is vital that you present your organization in the best possible light. A public Relations manager (PRM) is defined as “one who manages the relationship between their organization and the client. “ That often is your role.

YOUR ATTITUDE CAN AFFECT YOUR VISIT

YOUR ATTITUDE CAN AFFECT YOUR VISIT

When visiting providers in their own home you may occasionally encounter confrontational situations. It is easy to blame the provider and label her as difficult. This fact sheet will help you look at these situations in different ways, with the goal of making them more successful.

Think about your feelings before you ring the doorbell. If you have the feeling –“I dread seeing this provider. She is always negative and resents my coming every month.”
Your attitude will be negative before the provider even opens her door.

WORKPLACE SAFETY TIPS

WORKPLACE SAFETY TIPS

You have a varied and unique workplace environment. Every day you are entering different neighborhoods in various cities and towns. You also are on the road during different weather conditions. It is important that you are aware of your environment in order to be safe.
You should also be aware pets, and look for any physical hazards at the home, such as broken stairs.

Follow these general precautions when conducting home visits so you will be prepared and able to protect your safety:

LAWS - VISITING PRIVATE HOMES

LAWS - VISITING PRIVATE HOMES

Unlike inspections of public places, you are entering private homes. You need to be careful that you stay professional and do not overstep your boundaries.

ALWAYS CARRY IDENTIFICATION.

You should always carry identification that shows you are an employee of Bethel Child Care or Provider Resources. The identification can be a badge or a card.

What should be on the badge or care?

 Your picture

 Your full name

 the organization you represent

TRUST YOUR INSTINCTS

TRUST YOUR INSTINCTS

Have you ever conducted a home visit and felt that something was not quite right? Home visitor Monitors, especially ones who have been in the field for many years have developed an inner voice that sets off an alarm telling them something is not quite right. You may be sensing that things are not exactly the same as what the provider is telling you. As a Monitor, value that inner voice and do not ignore it.

TEACHING NEW IDEAS

TEACHING NEW IDEAS

Occasionally you are asked to teach your providers a new policy, procedure, best practice, or even technology. For your teaching to be effective, your providers change behaviors, gain skills, and knowledge, and even improve their attitudes.

When teaching your providers, you will find they fit into different categories:

A PROVIDER WITH MANY YEARS EXPERIENCE

PROFESSIONAL BOUNDARIES VS YOUR AUTHORITY

PROFESSIONAL BOUNDARIES VS YOUR AUTHORITY

It is often a difficult line between establishing professional boundaries and balancing your position of authority. It is important to establish professional boundaries. You should always discuss appropriate topics and avoid compromising behavior.

For example: you should always be clear about your objectives.

HOW DO YOU SEE YOUR ROLE?

ORGANIZATION TIPS

ORGANIZATION TIPS

How organized are you during your Monitor visits?

Organization and preparation are keys to successful monitor visit. Each day prepare for your visits by examining each provider's file you are seeing on that day.

TIPS FOR PREPARATION

1. Ask yourself what is the goal of this visit? Then determine what you need to bring and what you need to do to accomplish the goal. Make a checklist and staple it to a folder with the provider’ name on it.

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