Exercising Initiative and Good Judgement
Monitors need to show initiative especially when confronted with serious problems. You may be called upon to take the initiative to call in authorities, or regulatory agencies when a serious or dangerous situation arises. As difficult as that is sometimes, it raises the respect that the public has for your organization. It shows that even though there is a serious problem you and your agency will do the right thing to make it better.
A Monitor needs to always show good judgment. If you show a lack of good judgment it will adversely affect how Provider Resources and Bethel are viewed by the public. Where does the basis for good judgment come from?
It comes from:
• Being fully knowledgeable about your organization and the rules and regulations that govern your clients.
• Know your Provider Resources and Bethel's mission statement
• Know state, federal, and contractual regulation that govern your clients.
• Know the code of ethics that governs your relationship with your clients
• Maintain a balance of authority that is appropriate.
• Educate yourself and meditate on how each aspect relates to you and your clients This knowledge will help you speak with self-confidence and direct what you are going to say and how you are going to say it.
• Good organization and preparation. If you are not fully prepared your self-confidence can waiver. Therefore, always be prepared for what you are going to say, how you are going to say it, how you will present yourself, anticipate objections and problems, and always have your paperwork in an organized manner.
• Gathering all the facts and data to keep track of public concerns and current trends affecting clients
You are usually the one called to investigate problems or concerns. In order to show good-judgement you need to dispel rumors and then clarify what the problem actually is. After you define the problem, you can then begin to offer solutions.
Because you have such a diverse client base, there are many obstacles that hinder your clients from reaching their goals. You cannot help your clients unless you fully understand the problem.
Do not rely on your perception of what you think the problem might be. Ask questions. Use reflective listening skills by repeating back, “Do I understand that you cannot _____because ______".
After defining the problem, then you can work together on a solution which will better define the action you need to take.
You often have to think on your feet and make quick decisions. Especially when it becomes an issue of the best interest of a child, you need to be able to make decisions quickly. Your decision-making skills which allow you to take the initiative and have good judgement are deeply rooted in your knowledge of regulations, requirements, safety, child development, and laws pertaining to your client. Being knowledgeable about the field of child care will increase your ability to exercise good judgement and take the initiative when faced with difficult situations.